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RE: Technical support according to Dilbert
I consulted for a VAR whose source company was so bad with their documentation that it didn't change for several major version releases. On the average of once a week or so, we'd find a major feature of the program that plain didn't work, and end up getting a bug sent all the way back to the development group. Time for a bug fix was about 1.5 years. Evidently no-one even unit tested new features, even though they were in the documentation and had been in the product for 3 or 4 major releases. What did it say about our little VAR that we found more errors in the software than any other VAR worldwide? I'll leave the reader to decide.