Discussion on:

Is Helpdesk a Dirty word?

I work in a small org and am trying to create a helpdesk process. We're a small department and often get pulled every-which-way (as you are familiar with). I've already sold it to my boss but the big boss thinks "Helpdesk" is a dirty word. "Tech support" is also off limits. Have any of you had to pretty up the name of your helpdesk? Got any ideas for me?

Around here Help Desk is a dirty word but that isn't because of the word itself it was/is a reputation earnd through lack lust service. I would say as long as you are providing prompt accurate customer service it shouldn't matter what you call yourself.

We're now the "Service Desk".

I can understand why people think Helpdesk is a dirty word, but at the same time...It's all about marketing.

Make sure you market the service to your users and that you set the expectations correctly. I'd also HIGHLY suggest you get a good helpdesk toolbox. May sure you have ticket tracking software, assignment trackers, service request forms, the tool needed to work on machines, knowledge managment, etc...

Palmetto's Service Desk sounds better.

How about:

Answer Desk
Information Services
Research Desk
Service & Support

for the suggestions!