This is simply brilliant and would go a long way toward disciplining the computer incompetents. Two problems:

1.Vindictive IT personnel or highly subjective application of citations.

2.The poor end-user that really just needs some training and has the potential to be a "good" end-user.

Work these out and sell it to management. For many jobs these days, this would be a critical measure of suitability for a computer-intensive job and a fine metric for performance. Unfortunately, this would not endear IT to anyone and would most certainly create further alienation of end users.