...I was a project lead, looking to build up a call center. Two of the key technologies I chose for use to work with were the FrontRange Voice/IVR system and HEAT (selected over BMC SDE, RightNow and Alcatel-Lucent's contact center suite). The integration & transition from Tier 0 to Tier 1 support was fantastic and fairly easy to manage.

Everyone I worked with at FrontRange (as well as the reseller, SMA) were top-notch.

Just wanted to pass along the kudos, since you noted you worked with FrontRange.