I work p/t doing "repairs" for one of the "big box" electronics retailers. Was hired on as a part time tech two years ago. At our latest monthly "training", we were told by our service manager that we were not primarily technicians, but salesmen and were required to bring in x number of dollars revenue for every hour we were working. I'm always getting myself in trouble for helping customers too much and spending too much time with them. I won't try to sell them something they don't need, but offer them the best solution for their problem. In reality, the only reason I stay with the job is for the employee discounts, which are substantial on accessories such as cables and batteries.