RE: Offshoring the help desk
Try it in the 'States' mate.
I was trying to find a call site at a small business in Virginia, I'm from NY. Asked at the gas station when filling up, showed the attendant the printed address, "Shure" he drawled "Keepa goin down thata way till ya see Burnett Road, hang a righty there an that roads about halfa mile in on your left"
Sounds simple, drove almost an hour, never saw Burnett Road, stopped at another station and asked the attendent there, "Where's Burnett Road?" he sends us back the way we came with the same basic directions reversed. Drive all the way back, see the first gas (petrol) station again but across the way on our side of the road was a different station, pulled in, showed the guy the address and he says, with a "yankee" accent "Yeah shure, go back south here till you see BIRD'S NEST ROAD on the right" and yada yada
