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Thanks for the helpful hint, I'll pass it on to coworkers.

As an editor/publications designer (in addition to tech support) my biggest pain is having to clean up manual formatting: unneccesary or multiple tabs, extra spaces, manual line returns. ARGH! Any rewriting, font or margin change can totally screw up the document.

Use manual formatting only if you're creating one copy then tossing the document -- better yet, just use a typewriter.