So you have an ongoing break fix client. They have the security software you recommend (Trend in my case). Even keep windows patched...

but they get vundo. And they have to call you and get a bill for you to clean the machine.

what do you tell them to
a) help them avoid the problem in the future
b) justify the time / money they spent having you install security software and keep the machine patched
c) help them (and me at least) understand that if there's soooo many tools out there to defend from Vundo (and others), why can't we keep it off the machine to start with?

And yeah, I love MalwareBytes and Superspyware even more... do you pay them for real time protection? On top of something like Trend? instead of?

thanks!