Report Offensive Message

Irrate customers
Let them vent, get it out of their system if you can and have the time. Just remember it's not you their're mad at! It's the system or the program that's giving them trouble. After the venting tell them you'll do what you can and try to fix the problem. Most people just need to get it out. Always try to be polite. If you get mad back at them it just makes it worse and you can end up being in trouble also. Best to just listen and then try to fix the problem. Just remember it's not you that their're blasting at, You just happen to be in the way of the bullet.