RE: Would you participate in focus groups and surveys - for $$$
Yes. I've done them before and I hope to help my own situation by steering software and hardware companies in the direction tech support needs them to go. Mostly not putting out patches and updates that add fluff but not much content. The $$ is great and it's the best incentive for an hour of my time - like most techs I don't have much of it -- especially if you work in a law firm.
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