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    <title><![CDATA[Discussion on Sensitive tech support during employee departures ]]></title>
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        <title><![CDATA[Thank you for your responses!]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3080343]]></link>
        <description><![CDATA[AlexisGarcia72;  I am very grateful for your detailed and professional response to my question. Thanks so much!Deadly Earnest;I appreciate your comments very much as I am just beginning the learning process for Microsoft Office Outlook, and have no previous experience with it.What Name;First of all, I do appreciate the link to the information on the Microsoft website.  As for the rest, perhaps my wording was at fault. I, like so many others in these times, am transitioning from a career path that is dying a slow, technology-driven death into the new world of IT. My use of the phrase 'am new to IT' was meant to say that I am now taking those first formative steps down that long road of training and experience that leads to professional ability and competence. Indeed, a major part of my being on this site is, as you pointed out, to 'study the field' and learn from those that have walked this path before me.As for the 'professional racing' comment, I have always held that there is 'no such thing as a stupid question'. If I were the owner of a driving-school, or a racing-team, I would have no problems with such a question, as it would indicate to me that the young person in question was mature enough to recognize his need to insure his understanding of the basics of his newly chosen profession.  Such a person would be well worth spending whatever time and effort on needed to produce a First Class Driver.  It is the arrogant-know-it-all who has nothing further to learn that I would reject out of hand; that is the fool that gets himself into a situation beyond his skills and kills both himself and other drivers.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3080343]]></guid>
        <dc:creator><![CDATA[markr1980@...]]></dc:creator>
        <pubDate>Fri, 22 May 2009 01:00:15 -0700</pubDate>
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        <title><![CDATA[PST]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3079840]]></link>
        <description><![CDATA[PST is Personal Storage Table, is a file used to store email, calendar, notes, contacts and tasks information / data from Outlook.You can create or load pst files using Microsoft Outlook from the Office package.A regular user can export all the Outlook data to a single pst file, with a limit of 20GB for Outlook 2003/2007 (older versions have pst size limitation of 2GB)regards]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3079840]]></guid>
        <dc:creator><![CDATA[alexisgarcia72@...]]></dc:creator>
        <pubDate>Thu, 21 May 2009 07:39:22 -0700</pubDate>
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        <title><![CDATA[What Name, I strongly suggest you cool down your temper]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3079594]]></link>
        <description><![CDATA[a bit as that last post was too harsh.The .pst file is relevant ONLY to Outlook, so someone who has had no exposure to that side of Outlook would never have come across it or know what it's about. And before you jump up and down about it, many organisations still use Lotus Notes for their mail and many others use a whole range of other programs to Outlook for a number of reasons.Then again, not all IT tech have to go around closing down mailboxes and mail accounts, so they wouldn't have seen it either.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3079594]]></guid>
        <dc:creator><![CDATA[Deadly Ernest]]></dc:creator>
        <pubDate>Thu, 21 May 2009 02:45:36 -0700</pubDate>
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        <title><![CDATA[Are you kidding?]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3079592]]></link>
        <description><![CDATA[Before you claim to be part of IT (new or otherwise) you should study the field. Your question like me saying:Hey guys, I'm new to professional racing. What's a clutch?Do some research. Study IT, before claiming to be IT. http://office.microsoft.com/en-us/outlook/HA012308901033.aspx#1b]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3079592]]></guid>
        <dc:creator><![CDATA[What Name?]]></dc:creator>
        <pubDate>Thu, 21 May 2009 02:34:53 -0700</pubDate>
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        <title><![CDATA[What is a PST?]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3079518]]></link>
        <description><![CDATA[In your reply I came across the initials &quot;PST&quot;. I am new to IT and have not run across this before.  Can you tell me what this means?Thanks very much!]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3079518]]></guid>
        <dc:creator><![CDATA[markr1980@...]]></dc:creator>
        <pubDate>Wed, 20 May 2009 23:16:51 -0700</pubDate>
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        <title><![CDATA[Not Easy When...]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3017191]]></link>
        <description><![CDATA[The first thing you hear is the HR person telling you to immediately revoke all the persons access and take a snapshot of their PC.This is pretty common.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3017191]]></guid>
        <dc:creator><![CDATA[dogknees]]></dc:creator>
        <pubDate>Tue, 17 Feb 2009 15:39:04 -0800</pubDate>
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        <title><![CDATA[and now?]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3014983]]></link>
        <description><![CDATA[and now do you have employment?]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3014983]]></guid>
        <dc:creator><![CDATA[alexisgarcia72@...]]></dc:creator>
        <pubDate>Sat, 14 Feb 2009 09:58:03 -0800</pubDate>
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        <title><![CDATA[same here]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3014982]]></link>
        <description><![CDATA[Yes, here too...  we backup at night all mailboxes via arcserve, and the EAS copy (Exchange Archive) is out of reach for users (they cannot delete anything), but as an extra quick measure, i create a quick PST and save it in a 9GB DVD and in a Buffalo Terastation.And we have one copy of the night tapes in the office, one in the headquarters and one in Ironmountain.We take backups very seriously!!]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3014982]]></guid>
        <dc:creator><![CDATA[alexisgarcia72@...]]></dc:creator>
        <pubDate>Sat, 14 Feb 2009 09:52:00 -0800</pubDate>
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        <title><![CDATA[The exchange folks do that here]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3014188]]></link>
        <description><![CDATA[they grab the mailbox before the user is informed, and after their last day.  Yes, some users delete everything, even after being told not to, but to just clean off their personal things.  Here many users are given 2 weeks -- nice policy.  However I work in Legal, so some data is important to keep.  After the employee leaves, the manager is contacted by me to see if there needs to be a 'freeze' on the system, or if it needs to be backed up, or even if the system hold needs to be long term (litigation), in which case I backup data and send the system off site to IT Security to hold.  ]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3014188]]></guid>
        <dc:creator><![CDATA[The Scummy One]]></dc:creator>
        <pubDate>Fri, 13 Feb 2009 10:10:14 -0800</pubDate>
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        <title><![CDATA[Victim of Economic Turndown]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3014164]]></link>
        <description><![CDATA[I was laidoff on 2-1-08 and couldnt find employment for 11 months. I worked in the IT dept., and was informed the HR director was looking for me, which is not unexpected in this field. Walked into his office and found my mgr. also there. I was informed that due to economy and rising fuel cost, they had to cut jobs immediately, lucky me. They reassured me it had nothing to do with my performance and appreciated my time with them (1.5yrs) but word came down from the top the previous day cuts had to be made. Normally they would escort the person to the door, but i requested finishing out the day (it was 3pm)to make sure things were in order for whomever had to pick up where i left off and gather my belongings, which they allowed me to do. Afew minutes after 5pm, my mgr. walked with me to the door, and wished me much luck and apologized for the layoff. We would usually disable the domain acct., copy documents &amp; email to network drive should a supervisor/mgr. need access.This usually happened immediately when notified of someone leaving the company.]]></description>
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        <dc:creator><![CDATA[eweymer@...]]></dc:creator>
        <pubDate>Fri, 13 Feb 2009 09:45:54 -0800</pubDate>
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        <title><![CDATA[backup first]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3014069]]></link>
        <description><![CDATA[I normally know about a departure from days before the user is notified, and because old experiences, the first thing I do is a manual backup of all email (via pst) and files (no matter I have every night a full backup)... There is not new for me to see how people delete EVERYTHING when all the data is owned by the company.So instead of start a backup routine with Arcserve, I have everything already backup (just in case) in a DVD / external hard drive.I see very bad old situations....]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3014069]]></guid>
        <dc:creator><![CDATA[alexisgarcia72@...]]></dc:creator>
        <pubDate>Fri, 13 Feb 2009 08:05:53 -0800</pubDate>
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        <title><![CDATA[Similar policy in some ways]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3014036]]></link>
        <description><![CDATA[My spoke office of the corporation doesn't have an official policy for this, but generally everything remains the property of the company.  Still, if employees have files saved on the PC or network, and they request a copy of an obviously personal file, I would consider providing it.  I actually can't remember ever having been asked, as most of our terminations are extremely fast due to industry regulations.And again, if there is a bad situation, it's best to tread carefully before assisting.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3014036]]></guid>
        <dc:creator><![CDATA[bfpower]]></dc:creator>
        <pubDate>Fri, 13 Feb 2009 07:39:29 -0800</pubDate>
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        <title><![CDATA[I like how you said that...]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3014034]]></link>
        <description><![CDATA[&quot;...there is a human involved. That person is more than a hard drive and a collection of accounts.&quot;]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3014034]]></guid>
        <dc:creator><![CDATA[bfpower]]></dc:creator>
        <pubDate>Fri, 13 Feb 2009 07:34:56 -0800</pubDate>
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        <title><![CDATA[RE: Sensitive tech support during employee departures]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3013684]]></link>
        <description><![CDATA[I am far too busy usually, and when layoffs hit, dozens are affected.  That said, if they ask for help, I try to be prompt as I can be to help/explain/suggest.  I do not backup their data for them, however, depending on the circumstance, I can suggest ways for them to do it.  However, if they are leaving on their own and there is bad blood (and I was informed first), before giving this kind of aid, I ask their manager if it is OK.  Burning bridges is always bad.  Besides, these people may be back sooner than you think.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3013684]]></guid>
        <dc:creator><![CDATA[w2ktechman]]></dc:creator>
        <pubDate>Thu, 12 Feb 2009 18:44:31 -0800</pubDate>
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        <title><![CDATA[How strict are your exit policies?]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3013663]]></link>
        <description><![CDATA[In  my post for this week, I discuss my experience and opinion regarding the role tech support can play when staff members have to leave.While writing the piece I found myself wondering about the policies that other tech support pros have to enforce.What services--if any--can you provide for staff who are leaving? Do you provide them with backups of files? Do you forward email? How do you feel about your organization's exit policies?]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-301655-3013663]]></guid>
        <dc:creator><![CDATA[williamjones]]></dc:creator>
        <pubDate>Thu, 12 Feb 2009 18:11:39 -0800</pubDate>
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