You know, no offense to the author, but in order to drag more attention, hits and readers, you do what you can, and i respect it. I believe it is a "hidden" conspiracy that grows in everyone of us, either he goes IT or not, since computers came out. When people cannot understand something about technology they often get angry because someone else does, and they want to know too. They insult themselves by showing how jealous they are because they don't seem to know what they are talking about, well most of the time. While we, the IT, try to keep the best to help them out, passing a hell to understand them without insulting them, we are the bad guys. It is in the position what the topic put me into. Me and some of the conscious IT workers that may read this. I love being an IT guy and i live every moment out of it, while discovering and finding difficulties that help users, and i know i am being the kindest person exists in my daily life. But i tell you one simple thing, it is not our job to being able to handle the different people all the time. It is where we have to be diplomatic as some say. Maybe we know, maybe we don't know how to solve your problem. To some people i am being honest, because i know they are by my side and i am for them: "Mrs Jones, i honestly have no idea what is causing this problem of yours, will you give me some time to figure it out?" When you are being pushed to the limit, yes sir, eat my diplomacy and enjoy till i figure out your problem.