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    <title><![CDATA[Discussion on IT Helpdesk Ticket ]]></title>
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        <title><![CDATA[ITIL]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-303993-3032412]]></link>
        <description><![CDATA[The starndard is an issue per client for a ticket where ITIL v3 is implemented. You also need to include the resolution and if you are using a workaround while you find a permanent resolution you document that as well. Good Luck]]></description>
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        <dc:creator><![CDATA[Mhofu]]></dc:creator>
        <pubDate>Wed, 11 Mar 2009 11:23:15 -0700</pubDate>
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    <item>
        <title><![CDATA[???]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-303993-3032397]]></link>
        <description><![CDATA[Multiple Installations?? Can you explain what you mean by that?]]></description>
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        <dc:creator><![CDATA[LarryD4]]></dc:creator>
        <pubDate>Wed, 11 Mar 2009 11:19:50 -0700</pubDate>
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        <title><![CDATA[IT Helpdesk Ticket]]></title>
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        <description><![CDATA[Can someone please explain the best solution.Here at our organization, the Helpdesk receives multiple installations under one ticket/request. Does ITIL recommend creating individual tickets or one master ticket for all?]]></description>
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        <dc:creator><![CDATA[vkamara@...]]></dc:creator>
        <pubDate>Wed, 11 Mar 2009 10:42:20 -0700</pubDate>
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