Discussion on:

Can your help desk understand you?

I guess it shouldn't be a "no-brainer" anymore that helpdesk calls can be transferred beyond Continental US to either India or the Philippines. Any country can do well with the calls, as long as their US, UK, Canadian, any English-speaking Europeans or Australian callers don't smell out the un-English accent out of them. It'll really rip off the agents who have to stay awake all night just to make everybody in this tiny planet feeling satisfied...

Can you understand your help desk???

That is typically my problem when dealing with "techs" on the sub continent

NO they can, it'is mix and match across Oz...help desk, they keep changing the staff...i think?