It Starts with Attitude
The point is well made. The classic TR approach does seem to be 'justify what we do'. To be successful as a company and an IT department, IT MUST be an integrated component of the Business Strategy and the business decision-making process or it becomes a "boat" (a hole in the water into which one pours money).
I recall reading a study on GM (International) IT systems. No only was there no over-arching IT policy, there was 23 major systems spread across the multi-national company. If the President of GM (International) pressed SEND on his e-mail there was no guarantee he would reach all of division heads or national GM organizations.
To be successful IT Departments must integrate into the mainstream of company policy and activity. Otherwise IT becomes a replaceable part of the overall tool-kit.
David Swan
CTO
DBiTS
