This word: quality.
All too often rule 11 is followed just to get somebody in Bangalore at 1/4 salary and with no health care benefits. After all, a trained tech here is as good as a trained tech 3,000 miles away, right?
Nope. Generally the outsourced candidate, however new his or her diploma and no matter how earnest eager they are to help you, do not do the job as well as their now terminated AMERICAN COUNTERPART.
Quality goes out door. When that goes, all kinds of hidden expense metrics come into play and things go to hell quite rapidly.
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