RE: Video: Five reasons why ITIL implementations fail
Great video...so many good points! Our company has an ITIL-based software, where all the workflows are ITIL compatible out-of-the-box. So many people who are looking at our software don't understand that it is hard work to really make ITIL stick. Our software is a tool that helps, but it takes more than just a tool. Thanks for pointing that out...
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