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These are not the only companies with this problem. My company was using Terian Solutions and paying a hefty price for the service. ($1,200+ per month) Same thing. When I finally dropped the service I was only able to backup 50% of my servers and a backup of the Exchange server took 35 hours making nightly backups impossible. (Using DS3 pipe.) I'm now using a tiered backup to VTL and LTO with the tapes off site. No more problems, I'm in control and backups every night.