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At the Helpdesk level, introducing a Linux environment is sure to be dominated by frustration, from the end-user all the way up the chain.

For those Helpdesk employees that have no experience with Linux, this would introduce an entirely new learning curve.

With or without Linux experience at the support desk, the introduction of Linux for the general end-user is bound to at least triple the call volume, with basic training questions.

With my growing experience with Linux, it is often a painful process to troubleshoot more advanced Linux issues whose Windows counterparts often have quick and easy solutions.

In short, at the end-user and helpdesk levels, the widespread introduction of Linux workstations seems likely to increase frustration, as well as organizational support costs well beyond their current levels in a Windows environment.