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    <title><![CDATA[Discussion on Users in the wild: Some new species ]]></title>
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    <lastBuildDate>2013-05-20T15:41:39-07:00</lastBuildDate>
             

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        <title><![CDATA[Optimists vs pessimists]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3180912]]></link>
        <description><![CDATA[Who said &quot;A pessimist is an Optimist with experience&quot;?....You know who....That is right....Murphy!.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3180912]]></guid>
        <dc:creator><![CDATA[Royc_1]]></dc:creator>
        <pubDate>Tue, 13 Oct 2009 12:49:43 -0700</pubDate>
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        <title><![CDATA[RE: Users in the wild: Some new species]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3179582]]></link>
        <description><![CDATA[I've supported some lawyers in the past, and the biggest problem was when the boss tried to cut corners on the service agreements - my sympathies were all with lawyers (hard to believe now).  But I ran into a couple of types not mentioned here when I was supporting a medical facility or three. Upfront, I need to say the nurses were 1) generally great folks to work with, and 2) really in charge.  But the doctors (particularly surgeons) gave me a few new examples for the zoo.A)  The Proud Parent - I so enjoyed being told the doctor's 15-year old child could have had the problem fixed already as I walked in the door.  I managed to not say &quot;then call him or her&quot;, turn, and leave.B)  The Generous Know-It-All - Usually from an internist, I'd get a running lecture on the proper diagnostic procedure, and that I really needed to listen to the history of the past 20 service calls in order to diagnose the problem accurately.  Once in more than 200 calls over 4 years it did help - but usually a waste of time.C)  The Fully-Educated - I was once told by a heart surgeon that he had been in school for more than 16 years, and there was nothing I could teach him - if the PC did not work the way he thought it should, it was up to me to fix the PC.  He did not need to learn anything from me.  Of course, the problem was his attempt to read a file from a diskette formatted by his Apple at home on the office PC.  Aside from the fact that in 1989 that was not possible, it was also a violation of hospital policy. However, I came close to being (deservedly) fired after saying something like &quot;Well, I've never been sued for malpractice, so it might be possible that I do know something you could usefully learn.&quot;]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3179582]]></guid>
        <dc:creator><![CDATA[snewton628]]></dc:creator>
        <pubDate>Sun, 11 Oct 2009 17:31:24 -0700</pubDate>
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    <item>
        <title><![CDATA[Loud Talker = Hard of Hearing]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3179342]]></link>
        <description><![CDATA[As an admited &quot;loud talker&quot;, I don't usually realize I am doing that.  In my case, I too, believe it is due my decreased hearing.  When I was young, my dad worked in the garage working with a table saw.  I couldn't begin to count the times I went, or had to go, out there while he was running the saw.  It hurt my ears, and he never wore hearing protection I can remember.  Also, 8 years in band in school didn't help when sitting in front of trumpet players who purposely blew as loud as possible only inches from the back of my head just to irritate me.  This (and age) has left me with less than ideal hearing, and I am at or nearing a crossroads as to whether I should get hearing aids.So the 'loud talkers' are either themselves hard of hearing, or they have one or more relatives who are.  And they have developed an unconscious habit of talking loud to either hear themselves speak (believing it is a 'normal' level), or so the relative can hear them.  And I can't count the times my wife hear me say something that I THINK is muttering to myself.  (I hate that).]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3179342]]></guid>
        <dc:creator><![CDATA[larrybell_2000@...]]></dc:creator>
        <pubDate>Sat, 10 Oct 2009 15:55:37 -0700</pubDate>
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        <title><![CDATA[To post to the main thread]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178933]]></link>
        <description><![CDATA[Reply to the original blog post (way way down at the bottom of the page...)]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178933]]></guid>
        <dc:creator><![CDATA[NickNielsen]]></dc:creator>
        <pubDate>Fri, 09 Oct 2009 16:31:14 -0700</pubDate>
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        <title><![CDATA[Teachers]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178624]]></link>
        <description><![CDATA[Sorry tried to post this to the main thread, but I can't find a that option. I'm sure as soon as I click &quot;Submit Post&quot; I'll find it.Try teaching a teacher. I worked for a school district and while I really respect the job they do, they seem to feel they have to prove they know more than anyone else. Had a group of 20, showing them how to set up their new computers, all with varying skill levels. Half were about 10 steps ahead, the other half were trying to figure out how to use the mouse.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178624]]></guid>
        <dc:creator><![CDATA[tom@...]]></dc:creator>
        <pubDate>Fri, 09 Oct 2009 09:48:42 -0700</pubDate>
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        <title><![CDATA[Some folks leave no doubt]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178466]]></link>
        <description><![CDATA[Do they? I just laughed my arse off at the goofball from Florida. And I'M in Tennuhsee, a native Nashvillian at that!What a dork.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178466]]></guid>
        <dc:creator><![CDATA[726tacrecon]]></dc:creator>
        <pubDate>Fri, 09 Oct 2009 07:39:05 -0700</pubDate>
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        <title><![CDATA[re: one better]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178440]]></link>
        <description><![CDATA[Did you sue them?  Just say, &quot;I'll see you in small claims court&quot;.  A Lawyer should understand that.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178440]]></guid>
        <dc:creator><![CDATA[DLClark]]></dc:creator>
        <pubDate>Fri, 09 Oct 2009 07:11:46 -0700</pubDate>
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        <title><![CDATA[re: ethnic what?]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178410]]></link>
        <description><![CDATA[Apparently seventh generation Floridians don't read &quot;none too good&quot;.  The poster was talking about some people in the south-east US except Florida that speak in a particular dialect.  I have had several friends from the south-east over the years and I can confirm that some people do talk that way.  Sometimes it is put-on, but sometimes they just talk like that.  Get your facts straight before you start insulting innocent Ohioans.  BTW, any Ohioan that talks in a southern dialect is probably from Kentucky.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178410]]></guid>
        <dc:creator><![CDATA[DLClark]]></dc:creator>
        <pubDate>Fri, 09 Oct 2009 06:59:15 -0700</pubDate>
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    <item>
        <title><![CDATA[yep... very common]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178407]]></link>
        <description><![CDATA[I deal with a lot of nervous wreck types. They are by far the most common of the 'abnormal' types out there, around here at least.They are not all the same. Some are just like that without apparent cause. (their job is going smooth, no pressure) Those are the worst to deal with. Someone who is legitimately stressed gets my sympathy. (they still don't need to internalize things so much, though)I point out to everyone that if they really depend on their computer, and who doesn't, they need to ascribe to the &quot;n+1&quot; theory. If you NEED &quot;n&quot; computers, they really NEED n+1, a spare that can be thrown into duty seamlessly.Just yesterday I had a huge office that can't function without internet access. About 40% of their business depends on it. The firewall coughed up the internet facing NIC... zero problem, grabbed a spare box all set and ready, restarted a couple things and they were back up in less than 5 minutes.I had the dead box reinstalled (with one new NIC) and back on the shelf in another 20 minutes.I like those kind of people. I can't tell you how many people in similar situations simply refuse to do the same, have any kind of complete spare (workstation, server, what have you) because it usually sits there for months doing nothing, and to them that's an &quot;unnecessary expense.&quot;A few of them no doubt had top have suffered losses exceeding the cost of a spare when critical equipment went bad. Of course then the nervous wrecks come out of the woodwork and the self-important are all over me to get it fixed...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178407]]></guid>
        <dc:creator><![CDATA[pgit]]></dc:creator>
        <pubDate>Fri, 09 Oct 2009 06:53:57 -0700</pubDate>
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    <item>
        <title><![CDATA[I have 2 lawyers I cater too.]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178366]]></link>
        <description><![CDATA[I make them happy no matter what. They don't mind a sending a letter on my behalf now and then, no charge. It is VERY good to have a lawyer friend or 2.That lady at the elevator would have had 2 by now. What she did was unethical and most of all could have hurt your future business opportunities in the building. I would not have stopped until she was fired and picking up ciggy butts from the gutter.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178366]]></guid>
        <dc:creator><![CDATA[726tacrecon]]></dc:creator>
        <pubDate>Fri, 09 Oct 2009 06:38:31 -0700</pubDate>
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    <item>
        <title><![CDATA[one better]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178364]]></link>
        <description><![CDATA[The ONLY clients who ever stiffed me completely were lawyers. (2 of them)One was a substantial amount of work. They were 'gentrifying' an old house in a neighborhood that was being converted from abandoned (but big, beautiful old) houses into a center of professional activity.I did all the wiring and set up their entire network, about a dozen workstations in all. They never answered any of the mail I sent, and wouldn't talk to me on the phone...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178364]]></guid>
        <dc:creator><![CDATA[pgit]]></dc:creator>
        <pubDate>Fri, 09 Oct 2009 06:36:28 -0700</pubDate>
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    <item>
        <title><![CDATA[Lawyers]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178344]]></link>
        <description><![CDATA[Omg, our local lawyers are just the same. Most seem to think their profession makes they masters of all!]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178344]]></guid>
        <dc:creator><![CDATA[JLVFR]]></dc:creator>
        <pubDate>Fri, 09 Oct 2009 06:01:00 -0700</pubDate>
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    <item>
        <title><![CDATA[&quot;Download our Route Utility to troubleshoot TCP/IP connectivity problems&quot;]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178292]]></link>
        <description><![CDATA[Assault and theft is more like it. &quot;I don't really know what I could have done better or than run but she had my IPhone &quot;You should have left and called the police. End of story.Yes, that might create a strained situtation at hte office in the short term but at least you have established the actual circumstances and would be unlikely to get 5 days off unpaid.No. I don't need a lecture. I had to call the police becasue of a problem with my brother and his wife &quot;girlfriend at th time&quot;.Haven't had a problem since and my mother still talks to me.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178292]]></guid>
        <dc:creator><![CDATA[1bn0]]></dc:creator>
        <pubDate>Fri, 09 Oct 2009 05:04:26 -0700</pubDate>
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    <item>
        <title><![CDATA[How about the Impatients?]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178285]]></link>
        <description><![CDATA[Don't know why, but one always sticks in my mind. At the time, we were still on mainframe with green screen terms. No RDP or such. I knew what the guys' problem was, I just needed him to type something very exactly. As I was spelling it out, I could hear the keyboard going a mile a minute. Had to get him calmed down enough to listen. Thankfully, he was not being difficult or nasty, just impatient.Also, I had a bunch of the Literals. On that same system, like now, commands and parameters are separated by spaces. Amazing how many would type 'space' instead of the space bar, when being given verbal instructions.Finally, as to the Professionals - Used to do a lot of work for doctors (at a med school). For me, most of them were in fact somewhat demanding, but at the same time could be downright jovial if you could give them what they were asking for. Not always possible, but satisfying when I could.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178285]]></guid>
        <dc:creator><![CDATA[ScouterDude]]></dc:creator>
        <pubDate>Fri, 09 Oct 2009 04:51:17 -0700</pubDate>
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    <item>
        <title><![CDATA[ethnic what?]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178239]]></link>
        <description><![CDATA[I am not upset at your lack of breeding, I am seven generations Floridian, I own a Computer repair and support Company. I think you must have been talking about Southern Ohio reject that migrated down south to get outta the cold. Few Floridians talk as such. A drunken Fisherman from Southern Ohio on the other hand. Anyway just wanted to bust your bubble. As far as the East Indians There the reason computers have come down in price over the years. Americans want to much pay up north to do the same job.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3178239]]></guid>
        <dc:creator><![CDATA[thejdawg569_2000@...]]></dc:creator>
        <pubDate>Fri, 09 Oct 2009 03:58:06 -0700</pubDate>
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    <item>
        <title><![CDATA[I'd be rich....]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3177780]]></link>
        <description><![CDATA[if I had a dime for everytime I heard one of these!!]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3177780]]></guid>
        <dc:creator><![CDATA[pam_19464@...]]></dc:creator>
        <pubDate>Thu, 08 Oct 2009 08:47:54 -0700</pubDate>
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    <item>
        <title><![CDATA[User Psychology and the computer tech.]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3177747]]></link>
        <description><![CDATA[OMG that is awful!!]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3177747]]></guid>
        <dc:creator><![CDATA[gluvsu]]></dc:creator>
        <pubDate>Thu, 08 Oct 2009 08:28:33 -0700</pubDate>
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        <title><![CDATA[That's]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3177561]]></link>
        <description><![CDATA[a good observation - probably true. It's interesting how many behaviours we might consider character flaws have perfectly reasonable explanations.As for myself, I find that I tend to raise my voice when I'm explaining anything. I don't know why. I imagine it's annoying to others when perceived but can't for the life of me break the habit...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3177561]]></guid>
        <dc:creator><![CDATA[darpoke]]></dc:creator>
        <pubDate>Thu, 08 Oct 2009 02:15:15 -0700</pubDate>
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        <title><![CDATA[Lol]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3177560]]></link>
        <description><![CDATA[Please don't think I'm demeaning you, I understand your situation is very serious indeed and all the more frustrating for having been orchestrated by two parties out of your control - your manager and your client. That said...The typo 'sudo politico' just cracked me up. I know you were going for 'pseudo' and ended up with the phonetic spelling, which is fair enough. I just couldn't help feeling it was kind of a Freudian slip -  sudo  might have solved all your problems...' sudo STFU, you psycho hose beast!!' ]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3177560]]></guid>
        <dc:creator><![CDATA[darpoke]]></dc:creator>
        <pubDate>Thu, 08 Oct 2009 02:01:55 -0700</pubDate>
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        <title><![CDATA[The Micro Manager]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3177274]]></link>
        <description><![CDATA[My boss is a Micro Manager with ADHD and cannot focus on anything but blaming any person she can when a IT problem arises. She is unethical and says things that are out of line. So the office environment is very hostile and difficult to interact with other office employees regarding an IT issue, when the micro manager has to visit all conversations and insist that she can do your job better. Even though she may not know what she is talking about. This is not a rant against her but rather an example. As an IT tech/help desk employee it is difficult to convey sympathy effective enough when someone is a micro manager and concentrates on the bottom dollar. The main key to controlling the problem is getting the Micro Manager to understand they can know what ever they would like to and that you are doing what you can as technology as allows. Though I always remember that &quot;you can lead a horse to water, but can't make it drink&quot; there are some instances where you can perform all the tasks needed and supply all the right information and still be wrong or see the wrong decision made. So whatever I am told to do, I do it within reason or I always try to find a multitude of solutions to a problem.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-318614-3177274]]></guid>
        <dc:creator><![CDATA[Shatter Points]]></dc:creator>
        <pubDate>Wed, 07 Oct 2009 14:08:49 -0700</pubDate>
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