The DVD-RW drive on my Toshiba laptop suddenly stopped reading, although it would spin up. I scoured the user boards and finally concluded that I'd have to pony up $135 for a replacement drive, then I found one comment that mentioned the Fix It site. I thought, what-the-heck, give it one last shot, and five minutes later the drive was working like new! Still, the experiece left me ambiviant toward MS... they provided the fix, but it was also their softward that broke it in the first place!

Anyhow, I recommend Windows users bookmark the Fix It page. You just never know!