Up until recently I spent my days working with accountants and book keepers providing technical support. Most of my clients PC skills were very limited and I learned very fast if wanted to be successful I would have to find a way to dumb things down so they would understand.
I found that my clients appreciated that I would bring things down to there level and did not come across as better than thou. Because of this my client interactions were shorter and less painful. which gaveme more time to surf / lurk on TR.