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RE: 10 common user questions - and some analogies that help clear things up
I have recently been told that my emails are too techy. I asked though if there shouldn't be a certain level of expectation of minimal level of knowledge for the users. I said that if a user were to take their CAR to the repair shop, they would know what tires, brakes, and oil filters were and they would not authorize repair for the humming belt pads for the oil pan. I think that given how long we have been using computers and the internet, that people should know the difference between RAM and the hard drive and that that big box is more than just a hard drive. All those Cisco tv ads are not just for us geeks and they would not waste their money if they didn't expect CEO's to have a clue why they want to buy Cisco.