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I was affected by the overseas support movement and haven't found anything yet. I (well the entire US division) was cut from the support workforce about 12 months ago and haven't been able to land anything here. Speaking with ex-coworkers it now takes a user 2 hours to get help with an issue w/thier PC and they're lucky if the "support" speaks decent English. That's efficient? Seems to me Iron Mountain doesn't put customers or employees first.