Seriously. "Don't hire back US and European workers?" Especially in this economy?
Economy aside, have they ever talked to actual people and listened to their anger and frustration at getting someone who doesn't speak the language, or speaks it with such a heavy accent it's completely unintelligible? This isn't just home user support, business support has this happen as well.
Sure, you get some short-term savings from having Jane Secretary (with little computer knowledge - typically just enough to do her job, who doesn't *want* to know there's a registry, the difference between USB 2.0 and 3.0, etc) call someone whose name she can't pronounce in India... but how much longer is she *down* because she's trying to understand TWO foreign languages (tech and unintelligible English) as opposed to just one ("tech?")
Horrible, horrible suggestion.
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