How many techs does it take to undo a paper jam?
Ever have one of your helpdesk techs try and try and try again to remove that single piece of paper? or struggle to find that part that's causing a problem? and call for backup? Sit for hours with the vendor on the phone?
I've found that using a managed print service for hardware repairs and fixes that take you longer than 3minutes are key. We use a service, you call, and they are there w/in 8 business hours. Strategically, place your printers so your users don't have to waddle that much farther than normal. It works like a charm. So I'd recommend you use this kind of service for the hardware aspect. Hours of a single tech can go by as he tries and tries and tries some more, never to avail, leaving that printer to gather dust days and weeks later.
BUT I've also found, it's easy enough to inform a few members of your team, to manage the non-hardware aspects of your printers. To have a company manage absolutely every aspect of your printers seems like a waste of money and even quite lazy. It's such a easy thing to manage and understand, why not do it yourself?
