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6. Exception: I get a lot of mileage out of the phrase, "You did nothing to cause this, and there is nothing you could have done to prevent it." Use when applicable, especially with those technophobes that are still out there.

7. Instead of whistling, 'Oh No!'ing, etc., I've taken to "Interesting." or even a Spockian "Fascinating." Note the lack of exclamation.