Absolutely on the mark- suddenly realized that I once said almost word for word the same thing to someone who was panicking to get his machine working. Nothing more than an overheating problem, but when I told him that 'his' fan was shot, I couldn't quite understand why he suddenly looked like he wanted to take issue with me. To him, as I now see, it was as if I was blaming HIM for a physical problem, even though he knew inside that I knew that it wasn't his fault. It's just human nature to be a little defensive.