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It really is easier said than done. At the end of the day, all of us are human. Even if I push myself to my physical limits, doesn't mean, all around me would want to do so as well. The baseline is, at times, to create a happy working environment, some of these things have to be overlooked, and some of the excuses accepted even when we as Managers know that the excuse is irrational and there were better solutions. Cheers!