RE: Product Spotlight: Acronis Backup & Recovery 10
Acronis Products are great until they don't work and you need support. I recently tried to use Acronis B&R for Small Business Server along with their Exchange Add on. We were hoping to use the product to do a P2V conversion to Hyper-V of an SBS2008 Server. Even with there support people remotely trying to to do this for us the process failed. Then we found that the backups we made using the acronis software prior to this process were corrupted, resulting in data loss. We spent over 24 hours dealing with the most incompetent overseas support people our company has ever dealt with. We begged to be pushed to Tier 2 support in the US, which never happened. After losing a day's worth of Exchange Data, and wasting a HUGE amount of time, we ended up requesting a refund on the product. I've used Acronis Products for over 5 years and will NEVER recommend them again to any of my clients.
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