I agree 110% with this
Having just posted my own comments without reading what's been written already, I also spent what seemed like most of a weekend struggling with this product before giving up. If you want backups I suggest rather that go for a bare metal everything-gets-saved 'clever' product you just need to save working files and identities, not buy a technically clever and untestable product.
What angered me about my experience was that afterwards. having read all the reviews I realised that all the IT journalists involved had done was just assume that software does what it says on the tin. That could be an enormously expensive mistake in the real world. If you insist on using this or any competing product I suggest you do not discontinue your low-tech backups that save the simple bare necessities of My Docs, Identities etc.
