My office has approximately 20 Acronis server daily image backups in place with some 15 different companies. We have dozens of other Acronis workstation image backups in place. We monitor them all daily. We have very few problems. When we do, we're very aggressive in pursuing repair, and we've always been successful.

In December, we were able to recover a manufacturing facility, with Exchange, that suffered a complete failure due to a failed RAID array. Acronis really came to the rescue.

I think, like any other complex product, the engineerings deploying and supporting the software must be properly trained.