Jagibbo,
As a VAR and Acronis reseller, I am very interested in your experience. Unfortunately, it is often the negative experiences that teach us the most.

Were your problems in the area of installation & configuration or usage, or did the product fail to function or put your data at risk?

I too have experienced issues with Acronis support, so I simply pursue Acronis technical education for my staff, and support my customers directly. Our experience has been that you need an advanced background to be able to specify & configure the full Acronis Server suite. It may not be worth it for the end user like yourself, but shielded from these issues by a knowledgable VAR, my customers get great value from Acronis.