and believe it or not there is a market for mail order. Mostly the elderly who use it but it's a market.

The reference to the telecoms is also an analogy. As Palmetto points out, the internet is unregulated and my viewpoint is that because it's unregulated, criminals will use it.

how to combat the problem? regulate email. It's about the only way substantially reduce the threat vector. While email providers have done a great deal in cutting down spam, it's the ability of criminals to spoof/spook email addresses that's the problem as the survey shows.