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What application does your company use to manage the help desk? Are you satisfied with that system?
We have been using spiceworks now for a couple of years and found it excellent. It is free to use but if you want to remove the adverts you can pay but it is still cheap. The best thing is the ticketing system where you set Spiceworks to monitor an exchange mailbox so users can email a problem directly to spiceworks creating a new ticket. Also has network mapping, Inventory, monitoring, reporting, exchange health, Sql health monitoring, licencing and a multitude of free bolt ons. Definitely worth a try.
I haven't tried this piece of software but it sounds very similar to the software I am taking a look into currently. Spiceworks (http://www.spiceworks.com/) has all these mentioned features and will monitor your hardware. You can create alerts for low disk space, low toner, and for when specific software is installed. Great documentation helps you every step of the way. The software is free but has a sidebar to display ads. Worth a look as an option.
I have used Spiceworks and it does a good job as long as all of your systems actually register correctly. The biggest issue was getting the client installed and working properly on ALL systems. When it does work it worked EXCEPTIONALLY well but when it didn't work... it didn't work at all.
The Spiceworks helpdesk is web-based. There is no workstation client for the helpdesk part.
Spiceworks does basic network monitoring without even having snmp or wmi configured. Of course, you get more and better info if you do have stuff configured properly.
Some of the plugins that you can add to Spiceworks do have a workstation component to configure - usually snmp, wmi or a provided piece of software.
Spiceworks does basic network monitoring without even having snmp or wmi configured. Of course, you get more and better info if you do have stuff configured properly.
Some of the plugins that you can add to Spiceworks do have a workstation component to configure - usually snmp, wmi or a provided piece of software.
We use SysAid by Ilient and it works pretty good. I believe the licensing is very similar (free for one user, or about $300 for 3 users ...I might be a little off).
It has a lot of customization, but since we are very small we are only using the default settings etc. It does have a monitoring tool, but a few versions back I stopped using it since I know it was not reporting all hardware correctly (RAM comes to mind). But that was 2-3 years ago and there have been some major version upgrades since then, maybe it works fine now. Also, it uses a DB so it is easily (automated) backed up. I have mine backup once a day and keep the most recent 7 backups ...and I get an email alert.
I would recommend at least checking it out.
It has a lot of customization, but since we are very small we are only using the default settings etc. It does have a monitoring tool, but a few versions back I stopped using it since I know it was not reporting all hardware correctly (RAM comes to mind). But that was 2-3 years ago and there have been some major version upgrades since then, maybe it works fine now. Also, it uses a DB so it is easily (automated) backed up. I have mine backup once a day and keep the most recent 7 backups ...and I get an email alert.
I would recommend at least checking it out.
We use GLPI for ticket management. It's free, you can integrate it with OCS Reports for a list of computers/software/devices etc. You can also integrate it with AD, for better user management. Worth checking it out.
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