It is unfortunate, but
within my company we have 23 remote sites in 19 towns within the state. Of these only 7 sites have more than 5 employees. There are only 3 techs in the I.T. Department, therefore some of the most remote sites(as much as 3 hour drive) may have to wait for days to get support if a problem cannot be talked though or accomplished over VPN and remote assistance. At least I.T has 1 person that can be depended on to get to a site if necessary and 2 great helpdesk people that respect everyone as a 'first class user'
In the last 5 years the infrastructure and support tools have improved vastly and support has improved very much since then.
