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we use Logmein, as our remote tool of choice, we trialed both logmein and gotoassist but found that gotoassist had such high lag that we got bored with it, along with the stupidly long web address you had to email to the user... whereas logmein is simple, logmein123.com - and enter support code.. soo much easier...

no i dont work for logmein i just find it very very useful..