they got that name right, but instead of geek it should be rip off!
No seriously I figure there are some good techs that work for them and hopefully skirt thier rules now and then.

As an independent repairman for the last 10 years, reinstalling the OS is generally the last thing I want to do if possible.

It dosen't take to long to figure out if that's going to be needed or not.

But what I really wanted to say is as an independent, competeing with the likes of the geeksqaud, make it work, etc. that my clients truly appreciate that if I say were gonna reload, that all your data will be preserved.
I don't make nearly as much as I could in this biz becuase of that, but my clients love me and would call no one else.
I've been scratching my head a lot lately watching ad's on TV for PC fix it systems ect. I know there raking in the dollars, but I just don;t have the fortitude to be a bad guy, not to mention I do not want to hear the complaints when this crap dosen't work.