I so agree with Pick up the &%$@ phone! This is my single, largest frustration with IT people. They will not under any circumstances give out their phone, and no matter how much you beg and plead with them to call, they will not. And I totally agree that more often than not, there is increased confusion within the many emails exchanged, and often increased frustration with the parties involved. A simple 5 minute phone call would solve so many issues.