Discussion on Troubleshooting tips for Verizon Wireless customers

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It helps to have connections!

Tink! 28th Oct 2010

In your case, TR. happy

I would love to get some similar efforts from Verizon DSL.

They keep trying to put us on the higher speed plan but I keep telling them, we can't because the cables providing the DSL to our house can't HANDLE the higher speeds.

A couple years ago we were told our area was on the list to be upgraded. That never happened.

Now, Verizon has sold its contracts to Frontier. I am considering whether it is worth the effort to attempt to get them to upgrade the cables.

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Hear, Hear.

tdrane 1st Nov 2010

Wonder if there's anything that can be escalated for voice messages that arrive three weeks late.

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Have they figured the DSL line loss at your place?

_Papa_ 2nd Nov 2010

Often cranking up a booster or BDA to levels beyond spec limits will get your signal over the threshold and reduce your bit error rate. They would probably find crosstalk not to be excessive since the system is engineered with lots of margin in copper pairs.

And you might push for fiber optic trunks. That'll do wonders, it might even get you digital TV, too. Of course you'll want the neighborhood behind you on this.

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Moderator

Now, if only

NickNielsen Updated - 1st Nov 2010

They would fill the hole on the US 76 bridge over the Peedee River, between Florence and Marion, SC. I've never managed to hold a call through there...

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RE: Troubleshooting tips for Verizon Wireless customers

DBNewbie2007 4th Nov 2010

"It was a few days after I gave up on the network extender that I wrote the first draft of this article and sent it to my editor here at TechRepublic. She ran it by Verizon to see if they wanted to offer a response, and Verizon took a very strong interest in the case..."

Ah, the power of media. If only the rest of us could write articles about our (usually bad) experiences with the cell carriers, and not just blogs! I noticed in the Verizon response "...While Mr. James? situation was unusual, it should have been addressed much earlier in the process...". I would ask, acknowledging there is or was an issue, what has been done on the Verizon side to correct those issues to prevent them from happening in the future?

I know for myself and others that I know who have Verizon, the usual response is to just keep replacing the phones! There was one case where the replacement phone was worse then the phone Verizon was trying to replace! I will not even get into the issues I had with AT&T before switching carriers! sad

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Contributr

That rubbed me the wrong way too

Justin James 5th Nov 2010

Yeah, the Verizon support process is very dependent on swapping phones, but it's a trick of the 1st level support people, primarily. The trick is to tell them, "look, we've swapped the phone already, I still have problems. We need to escalate this issue to someone who can perform proper troubleshooting."

J.Ja

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RE: Troubleshooting tips for Verizon Wireless customers

bstankos 5th Nov 2010

So the lesson is -- get a job at Tech Republic, write a column about poor service and poor support and you might get the carrier to fix your problem..... Hope you have lots and lots of space at TR!

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That's better...

RipVan 8th Nov 2010

...than my problem. I wanted to get on a smart phone without joining the iSheep, so the only option at the time was MyTouch. I got it, and also the WORST coverage I've ever had (TMobile).

That situation will not improve, so I have 9 months before I can switch carriers (and now Verizon carries decent phones). My daughter loves my MyTouch, but at her school (in that part of the state where there is NO TMobile reception) you have to be OUTISIDE of any building in order to make a call, and if you drive around her town, coverage goes in and out. I wish she had known before I got the phone that only Verizon has coverage on her campus.

I don't like the carriers any more than I like Microsoft. They are all pretty much pirates, but you have to deal with somebody...

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RE: Troubleshooting tips for Verizon Wireless customers

05Glide 3rd Feb 2011

I spent 6 months trying to work with Verizon on the same issues as the OP. As a customer who was absorbed from Alltel, I suggested a hybrid PRL and was told it wasn't possible. Then they finally switched us to a hyrbrid, that helped with signal strength but calls and both voice and text messages either didn't show up or were hours to a day late. I finally gave up, switched to another provider and haven't had a problem since.
Verizon needs to step-up and stop this non-sense, 6 months of problems and they claim nothing is wrong or just gave lip service?
I was amazed that they didn't know there was an app that gave us a relative signal strength.
When I have to explain dBm to a level 3 tech support specialist, something is wrong.

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Trouble shooting for Call Drop

telecomfunda 29th Aug 2011

user can use external antenna for good coverage and quality improvement.
user guide available here how to imrove call quality and drop issue of verizon.

http://telecomfunda.com/forum/viewtopic.php?f=53&t=4617

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batterie goes up and down on phone

starsky77 8th Dec

I have a verizon cell lg-vx9200. In past month when i talk on phone when it is fully charged it drops power down to nothing pretty fast. Then when I wait a minute it powers back up to 3 or 4 dots again. It also looses dots quickly when I am receiving and sending texts but powers back
up in a minute. You think it is battery problems?

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Moderator

Repost as 'Q&A'

HAL 9000 8th Dec

Try reposting this in the 'Q&A' forum. The 'Discussion' forum is for matters of general discussion, not specific problems in search of a solution. The 'Water Cooler' is for non-technical discussions. You can submit a question to 'Q&A' here:

http://www.techrepublic.com/forum/questions/post?tag=mantle_skin;content

There are TR members who specifically seek out problems in need of a solution. Although there is some overlap between the forums, you'll find more of those members in 'Q&A' than in 'Discussions' or 'Water Cooler'.

Be sure to use the voting buttons to provide your feedback. Voting a '+' does not necessarily mean that a given response contained the complete solution to your problem, but that it served to guide you toward it. This is intended to serve as an aid to those who may in the future have a problem similar to yours. If they have a ready source of reference available, perhaps won't need to repeat questions previously asked and answered. If a post did contain the solution to your problem, you can also close the question by marking the helpful post as "The Answer". .

Though Personally I would be looking at a Software issue but I'm no expert on these phones.

Col