Double Standard
So, USERS and EXECUTIVES expect us to be professional, but can yell down the phone at us and curse at us on a regular basis when an electronic device fails?
Devices, just like humans, have a life expectancy...
(Some humans' lives are most likely shortened b/c they pissed off the wrong admin)
I kid, I kid!
Anyway, the minute computer users understand that their computers don't work by using the FM (F$CKING MAGIC) method and that we admins keep things running on a constant basis, and that they don't need to yell, or type messages in ALL CAPS to get their point across.....THEN I will listen.
In most cases, the only time unprofessionalism comes out is when it is provoked!
By the way, I LOVE #10, because the same management-types that bitch and moan about us "admin-types" are the ones who store all their crap on my networks! (And they ask why things are so slow!)