That is the kind of good customer service I would like. Here I've been complaining about one of the Navy's NMCI windows 7 machines locking up for four months require at least three hard reboots a day. Each response I get addresses some totally unrelated issue. (This last time they escalated the ticket for supposed lack of network connectivity. There is nothing wrong with my network connectivity.) If you don't listen to the problem how can you ever expect to solve it.

One comment as I read the original article, the doctor was neither a resident or an intern. It was the father's family, (i.e. private practice) doctor. So there is no Cheif for her action to come to the attention. Which is why she can get away with such behavior.