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Hello Bruce!

Thank you for sharing your experiences with our products. I'm Yana, and I'm writing you on behalf of Acronis Customer Central.

I completely share your concern and frustration regarding the situation with support and product. We've managed to find your cases, and very sorry for the inconvenience. The issue with Non-Stop Backup is related to the glitch in the snapapi components. This was addressed and solved in the Acronis True Image Home 2011, and the fix will be implemented in Acronis True Image Home 2010 in the upcoming update.

We would like to solve the issue to your complete satisfaction. Our Management team is going to contact via e-mail for the problem details.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

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Best regards,
Yana | Acronis Customer Central