From Tiger Direct:The term "Off-Lease" refers to a product that has been leased to, and used by, a customer, then returned to the leasing agent at the end of the lease period (typically 2 to 3 years). The leasing agent, or their third-party partner, inspects, repairs (if necessary), cleans, re-packages, and then offers the product for sale as "Off-Lease". Although we only purchase and sell the highest grade off-lease products some items will show signs of use, including minor scratches, slight wear on keyboards, etc. Purchasing off lease product saves you money, creates less waste and saves the resources that would be required to produce new products. If saving money and resources is important to you and you are not concerned with minor wear you should consider purchasing off-lease. Off lease products carry limited warranties through the original leasing agent or their third party refurbisher. See below for warranty details. For more information about Off-Lease products, click here.
http://static.tigerdirect.ca/html/guid_to_refurbished_products.html
The link *click here* sends you to is correct the definition of Refurb so it is misleading advertising.
Whomever the leasing agent was, they did not comply with the terms. A full refund should have been honored.

I hope that was your outcome.