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My only encounters with help desks has been intra-company where I was dealing with knowledgeable techs digging through a service manual for me. I've even taken my turn there and found it quite enlightening. However, script reading fools who can't seem to manage anything beyond a fixed set of responses can frustrate anyone and get hung up on and a redial with another shot at someone who can really help. You ask me to re-boot and I'll use the phone instead, re-boot you say. CLICK.