I have encountered a number of those during my career.
I had given them the title "To be Honest With You"!
They don't know much, but always try to be very kind. I guess they have to (in order to compensate for their lack of knowledge).
When you call them and ask a question, they pause for a moment, then may give some weird, unrelated answer or ask you a dumb question, and soon after your reply they would say "to be honest with you, ...".
Once they utter the "to be honest with you" words, I always knew the rest of the statement.
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