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I can't stand IT consultants who act like this. This attitude makes proactive maintenance, and following good security practices impossible.

I used to work on an IT department, and now I do some IT consulting work while I'm school. The "every minuet of my time must be billed" attitude is a big part of the problem. It leads to shoddy work, and poor technical decisions (like uneducated users logging in as admin). Nobody is going to pay a consultant for regular maintenance, and routine tasks, and if you don't take responsibility for that, you end up doing more work in the long run, and you risk your clients data being compromised. Have your clients retainer cover regular maintenance, and do it right.

You're doing it wrong if you're deal with stupid user syndrome in a business environment. Stupid users shouldn't have access privileges to break stuff.

I'd rather users call me before a problem gets worse, then wait till it's become a disaster.

And for Christ's sake don't set the root password to abc because you get paid more if it gets hacked.