Scriptomania/Orientalis
Scriptomania, Orientalis, much the same beast in my experience, just resides on a different continent (planet).
I remember contacting my ISP once because I couldn't get connected to my broadband, I was getting a RAS code that is specific to a server fault (can't remember the number now). I'd come across that exact same RAS code at work that day, so I knew instantly what it was, I explained this to the 'tech' on the end of the line but his only response was "We try to remake connection". Yes, he wanted to recreate the connection icon on my PC to fix a fault on one of their servers!!
After explaining the fault a couple more times, but getting nowhere, I decided to humour him. Being the good little tech that I am I was 2 steps ahead of him all the way, which confused him even more. When that new connection icon failed and got the same RAS code he finally decided to pass the issue to 2nd line...
As you might have guessed, it was an Indian call centre.
