Auxilium Omnium
The person is the nicest person on the planet. Knows all, sees all, does everything. Superfast, able to leap desks in a single bound (but doesn't.) Always has the correct diagnosis first, the right tools in her bag, and the right parts and right software at hand. Makes fixes that don't need repeat visits before the end-of-life cycle is reached.
Sets customers immediately at ease. Listens attentively to their description of the problem. Shows empathy with them over the distruption it causes and apologizes for having to take up their valuable time. Makes them feel actively involved in correcting the problem, and happy about it. Takes full responsibility for the fixes. Leaves the customer feeling confident that their problems are over.
And obviously is from an other planet.
