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This was a great move by AT&T, expanding and becoming much more reliable. Their biggest problem is the lack of a sustainable service system, and this will surely help. AT&T is a great company, but like many nationwide businesses it can have some weak spots. I was surfing the internet and I found this site where people can vent about poor customer service or products they received... it can get really funny. I would recommend you to check it out here: http://ventme.com/companies/view/95